Terms of Services

Before establishing your own business brand with professionally built websites using state-of-the-art technologies provided by Web Development Agency, it is essential to review our terms and conditions related to our products and services. This will help you avoid unnecessary disputes and ensure a smooth collaboration.

Services Provided

Web Development Agency takes pride in being a trusted agency in the market, offering a wide range of technology-related services, including websites, mobile apps, systems, and HR software. For us, every service undergoes thorough research before being launched, ensuring that each product delivers the highest quality, optimal performance, and exceeds customer expectations. Below are the services we offer:

Website Development

Our agency excels in creating responsive and user-friendly websites that effectively engage visitors and drive conversions. We utilize the latest web technologies and design trends to ensure that each site is not only visually appealing but also optimized for performance and accessibility.

CRM Development

We offer customized Customer Relationship Management (CRM) systems that streamline and enhance client interactions. Our solutions are designed to improve customer satisfaction and loyalty by providing businesses with the tools they need to manage relationships effectively.

UI/UX Design

Our UI/UX design team is committed to creating intuitive and visually stunning interfaces that enhance user engagement and satisfaction. By combining aesthetic appeal with functionality, we ensure that our designs provide a seamless experience for users across all platforms.

Software Development

We specialize in developing custom software solutions tailored to meet specific business needs and enhance operational efficiency. Our skilled developers leverage modern programming languages and frameworks to build scalable and secure applications that integrate seamlessly with existing systems.

HR Software Development

Our HR software development services focus on automating and optimizing human resource processes, from recruitment to employee management. We create tailored solutions that help organizations improve efficiency, reduce administrative burdens, and enhance employee engagement.

Mobile App Development

Our team is adept at designing and developing mobile applications for both iOS and Android platforms, focusing on delivering exceptional user experiences. We prioritize functionality and usability, ensuring that our apps are intuitive and perform well across a variety of devices.

System Development

We build robust systems that integrate various business functions to facilitate smoother operations and improved productivity. Our expertise allows us to design and implement solutions that scale with your business and adapt to changing needs.

User Responsibilities

A software product is considered successful not only when it has a high conversion rate and SEO-optimized content but also when it meets the brand’s expectations. During the development process, users must complete the following key tasks to ensure the highest-quality output:

Provide complete information about the expected product, including industry details, desired layouts and designs, content, and target customers.
Participate in the initial planning phase of the development process to determine key factors that impact later stages, such as schedule, resources, number of phases, and review essential documents like Software Requirement Specification (SRS), Business Requirement Document (BRD), Data Flow, UI/UX, and Mockups.
Attend demo sessions with the project development team to review the features developed in each phase, providing feedback or early adjustments to prevent project delays.
Conduct final product evaluation, test the software, and review user guides to provide timely feedback, ensuring the project is closed only when the product meets all requirements.

Payment & Billing

Before starting the product development process, pricing and payment methods will be discussed and agreed upon between the Web Development Agency and the client. To prevent any disputes, we will provide a detailed list of project terms and payment conditions, all outlined in an official contract signed by both parties.

Typically, the prices listed on our website serve as reference points based on basic services. The final cost may vary depending on the client’s specific requirements for the product. Web Development Agency follows an optimized process to minimize costs, allowing us to offer competitive pricing compared to other agencies in the same market segment.

Project Timelines & Delivery

Web Development Agency applies the Agile-Scrum model, which consists of multiple phases, each clearly defining the required tasks to optimize time and cost effectively. Typically, during the initial planning phase of a project, we provide a detailed timeline for clients to review and suggest adjustments if needed. Depending on the project’s scale and complexity, the timeline for each phase may vary accordingly.

For the final product delivery, the evaluation terms will be mutually agreed upon at the beginning of the project to avoid delays and unexpected costs. These terms usually include:

Phase completion time
Features developed in each stage
Acceptable bug limits
Data analysis and reporting

Intellectual Property Rights

At our Web Development Agency, we understand the importance of intellectual property rights in protecting the unique ideas and innovations that drive our industry. We are committed to safeguarding the creative assets of our clients, ensuring that all developed software, designs, and content remain the rightful property of those who commissioned the work. By adhering to strict legal standards and best practices, we help our clients secure their intellectual property and navigate the complexities of copyright, trademarks, and patents.

Moreover, we prioritize transparency in our processes, providing clear agreements that outline ownership rights and usage terms from the outset of each project. This proactive approach not only fosters trust but also empowers our clients to leverage their intellectual property fully, enhancing their competitive advantage in the market. Our team stays informed about the latest developments in intellectual property law, ensuring that we provide relevant and effective guidance to protect our client's valuable assets.

Revisions & Modifications

During the product development process, we gather customer feedback to make necessary modifications and adjustments. Clients are advised to carefully review the product to ensure timely revisions. Once the product has been delivered and the project is closed, any additional changes will be subject to a fee, which will be agreed upon by both parties.

Termination of Services

We recognize that circumstances may arise that necessitate the termination of services. We maintain a clear and transparent process for service termination, ensuring that all parties are informed of their rights and obligations. Clients may terminate services by providing written notice according to the terms outlined in our agreement, allowing for a smooth transition and ensuring that any outstanding deliverables and obligations are addressed appropriately. Our goal is to uphold professionalism and maintain positive relationships, even in the event of service termination.

Web Development Agency provides warranties on our services to ensure that clients receive high-quality deliverables that meet agreed-upon specifications. However, we also include disclaimers to clarify that while we strive for excellence, we cannot guarantee uninterrupted service or specific outcomes due to factors beyond our control, such as third-party integrations or external software updates. Our aim is to establish clear expectations and foster a collaborative environment, empowering clients to make informed decisions throughout the project lifecycle.

Warranties & Disclaimers

As a web development agency operating in Malaysia, we adhere to the governing laws of the country to ensure compliance and protect the rights of all parties involved. In the event of any disputes arising from our services, we encourage open communication to resolve issues amicably. Should direct negotiations fail, we are committed to engaging in alternative dispute resolution methods, such as mediation or arbitration, in accordance with Malaysian legal standards. This approach fosters a collaborative atmosphere while ensuring that disputes are addressed efficiently and fairly.

Governing Law & Dispute Resolution

Contact Information

If you are interested in any of the services provided by Web Development Agency or have any questions or inquiries, please contact us through the hotline listed on our official website. Our team of professional consultants will first assess your needs and expectations, providing specific recommendations on the products and services you can explore. An official meeting is essential for us to fully understand your requirements, allowing us to develop precise strategies to optimize time, resources, and costs effectively.

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